SHIPPING & RETURNS
Order fulfillment begins after purchase, which is why delivery times may be longer depending on the number of orders. However, we commit to shipping your items as quickly as possible within a maximum of 30 days.
Your items can be exchanged within 14 days of receiving the package for the following reasons: size problem, product defect. We commit to refunding you within 14 days after receiving the package. Return shipping costs are the responsibility of the buyer.
No returns possible for custom orders or orders outside Europe (including Switzerland, the United Kingdom, and the rest of the world).
To make a return request, please go to the "Request a Return" section at the bottom of the page or click here.
You will then receive instructions and the address to which to send the package. Please note that you have 14 days from the date of receipt of the package to make a request.
National Delivery (Metropolitan France)
Sent by La Poste Colissimo to your home (2 to 3 business days) at a fixed price of €6.5. Exchanges and refunds possible.
Sent to a Chrono2shop relay point or La Poste pickup at a fixed price of €4. Exchanges and refunds possible. The choice of relay point is made after the payment page.
Sent by La Poste Colissimo to your home with signature at a fixed price of €9. Exchanges and refunds possible.
Delivery to Europe and Overseas Territories, Switzerland, and the United Kingdom
Sent by La Poste Colissimo to your home at a fixed price of €13. (3 to 7 business days)
Sent to a Chrono2shop relay point or La Poste pickup at a fixed price of €6. Exchanges and refunds possible. The choice of relay point is made after the payment page.
Returns possible: no exchanges, only refunds. For a size exchange, we invite you to place a new order.
Switzerland and United Kingdom
Sent by La Poste Colissimo to your home with signature at a fixed price of €13.
Customs duties may be added to packages upon receipt.
No returns or exchanges possible.
Delivery for the rest of the world
Sent by La Poste Colissimo at a fixed price of €29. Customs duties may be added upon receipt of the package. No returns or exchanges possible.